Effective August 1, 2026

Refund Policy

This policy applies to monthly, 3-month, 6-month, 12-month, and lifetime HayLingo plans when paid checkout becomes available.

1. First-purchase refund window

You may request a refund within 7 calendar days of your first paid purchase if the account has used fewer than 10 paid AI interactions. Approved refunds return the amount paid for that purchase to the original payment method.

2. Non-refundable situations

Refunds are normally unavailable after 7 days, after 10 or more paid AI interactions, for previously refunded accounts, for account misuse, or for partial unused time after cancellation. Renewals are non-refundable unless required by law or a documented billing error occurred.

3. Cancellation

You may cancel a recurring subscription to prevent future renewal. Access continues until the end of the paid period unless a refund is issued or the account is terminated for misuse.

4. Service problems and duplicate charges

Duplicate or incorrect charges will be investigated. If a material service failure prevents reasonable use, contact the administrator promptly with the account email, payment date, plan, and description of the problem.

5. How to request a refund

Send the request through the same administrator or payment-support channel used for the purchase. Include the account email, transaction reference, purchase date, and reason. Approved refunds may take several business days to appear, depending on the payment provider.

6. Mandatory rights

This policy does not limit non-waivable consumer rights under applicable law. Where local law provides stronger cancellation or refund rights, those rights control.